Return & Refund Policy

Within the Australian Consumer Law, we will offer a refund on items that are returned to us unopened and unused, provided we are notified within 30 days of receipt and the item is returned.

Incorrect or Faulty Products

If you have received incorrect, damaged or faulty items, please provide details including photos within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

How to Return Products

If you need to return products in accordance with this Policy, please contact our Customer Support Team to find out how to send damaged products back to our warehouse.

Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.

Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.