Shipping Policy

HANDLING & BUSINESS DAYS

Orders are dispatched within 1 working day from Brisbane, Australia via Australia Post, DHL and other global postal networks through Sendle.

Business Days:

Monday – Friday, excluding public holidays within Australia.

SHIPPING COSTS & DURATIONS

Australian Shipping – Free Shipping

Australia metro area – 2-5 working days

Australia Perth and remote area – 7-10 working days

International Shipping – $13.45 AUD 

New Zealand – 4-6 working days

North America, Western Europe, Asia and the Pacific – 6-13 working days

Rest of the world – 10-15 working days

Heads up: there have been some changes to international surcharges and shipping time due to COVID-19.

  • These are now:
  • $1.50 for Zone 1 (NZ) deliveries, $2.50 for Zone 2 (Asia) deliveries, $3.50 for Zone 2 (US & Canada) deliveries, $5.50 for Zone 2 (UK & Europe) deliveries and $9.50 for Zone 3 (Rest of world) deliveries.
  • Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed (1-2 weeks delay).

SHIPPING COUNTRIES

We deliver to the following countries:

Afghanistan, Australia, Austria, Bahrain, Bangladesh, Belgium, Bulgaria, Cambodia, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Israel, Japan, Jordan, South Korea, Kuwait, Laos, Latvia, Luxembourg, Macao, Malaysia, Maldives, Malta, Monaco, Myanmar, Nepal, Netherlands, New Zealand, Norway, Oman, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Russia, Réunion, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom, United States, Vietnam.

Sorry, we do not ship to the countries that not listed above at this stage. But we are working very hard so our products will reach your country soon.

NOTE:

We cannot deliver shipments to PO Boxes and Parcel Lockers. We thank you for your understanding.